From within the EU
If you have purchased an item within the last 14 days that is not completely suitable for you, please contact our Customer Services department to receive details of how to make a return. You can contact us by telephone or email on the below details.
Telephone: +44 (0)1224 502199
Email: info@westholmeinteriors.com
You will need to return the item, unused, in the original packaging and suitable outer packaging and in a resalable condition. Please note that Westholme Interiors will not be liable for any damages incurred during transit or postage costs to return.
Once the item has been received and checked, your refund will be processed within 5 working days of receipt and may take up to 10 days to clear back to your original payment method. Shipping costs are also non - refundable.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund of the items if this is requested in writing within 14 working days of receipt of your goods.
Outside the EU
If you have purchased an item within the last 14 days that is not completely suitable for you, please contact our Customer Services department to receive details of how to make a return. You can contact us by telephone or email on the below details.
Telephone: +44 (0)1224 502199
Email: info@westholmeinteriors.com
You will need to return the item, unused, in suitable outer packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given. Please note that Westholme Interiors will not be liable for the cost of the return or any damages incurred during transit.
Once the item has been received and checked, your refund will be processed within 5 working days of receipt, please allow up to 10 days for funds to clear. We will refund the purchase price but not any standard delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in the UK, any import duty incurred by us will be deducted from your refund.
Return Policy
Westholme Interiors does not have an exchange policy so the best way to proceed if you would like to change your order once delivered would be to return the item which is no longer required and then place a new order for your preferred items.
Please note that Westholme Interiors cannot change an order once it has been placed. If you change your mind about an order, please return it to us within 14 days to receive a refund.
If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery. Please do not sign for any packages that are damaged or opened.